We really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case. If there is an issue with a product on your delivery then please contact our returns team on email@example.com.
Any damages and discrepancies must be reported within 24 hours of receipt of goods. We then accept returns within 14 days of receipt of goods.
If a courier attempts to deliver an item to you with damaged packaging, please consider the impact this may have had on the product within and decide whether you should reject the delivery. Accepting delivery of goods with damaged packaging may impact your return and refund options.
In the case of any damages we would appreciate if you could photograph any damage or quality issues and email relevant photographs. This will help us to offer advice and rectify things quickly and hassle-free. Please also keep the items original packaging.
If you would like to return an item please ensure that you keep and return it in its original packaging and that the product(s) has not been used or assembled. This will be required in the case of a return/refund being arranged. Shipping charges for returns apply and from mainland UK typically vary between £5-£10 for small parcels and £25-£50 for larger items. Returns from Northern Ireland and UK offshore will be higher and are priced based on postal code and shipment size.
Depending on your payment provider, refunds may take up to 10 working days to clear for cancelled orders or returned goods (from the date which we receive the returned goods).
Product Quality & Variations
Many of our products are entirely hand-crafted and/or hand-finished individually, in particular our products made from solid wood and some of our upholstered items. You may see slight variations in size, colour, finish, fabric, texture, grain patterns, knots, and movement of timber from batch to batch. These are unavoidable variations in the way products are made, we see them as additional character and do not class them as defects. Our product imagery, whilst we try to reflect as true to life as possible, are for reference purposes only. If you have any questions regarding our products don’t hesitate to get in touch.